Production & Shipping Overview � Quality, Care & Delivery

PRODUCTION & SHIPPING

At SEXDOLLAB, we�re committed to providing our customers with fast, reliable, and secure shipping services. We understand how important it is for you to receive your love dolls promptly and in perfect and discreet condition. That�s why we�ve partnered with the most reliable carriers and meticulously pack every item to ensure a smooth delivery experience. On this Shipping Information page, you�ll find all the details about our shipping methods, estimated delivery times, and other important information to make your shopping experience as seamless as possible. If you have any questions, our dedicated customer support team is always here to help.

The Shopping Process

Production Time

It usually takes 3-5 weeks to make a doll. But depending on the brand and material, it may take less or longer. In some cases, we can expedite production for you as needed.

Below is a list of popular sex doll brands and their estimated production times for your reference. **Production time may be delayed during the holiday (The New Year Holiday, Christmas Day, The National Day, The Chinese Spring Festival, etc).

Free Shipping

We offer free worldwide shipping on all sex dolls. However, some countries and regions have strict laws prohibiting the import of sex dolls, and we are unable to ship to those areas. Click here to find out in which countries sex dolls are legal & illegal.

*Note: For remote areas (such as Alaska, Hawaii, Puerto Rico, etc.), additional shipping fees may apply.

Tariffs

For most countries, we offer DDP (Delivered Duty Paid) shipping, which means you don�t have to worry about customs clearance. Just sit back and wait for your order to arrive.

However, for customers in countries like Norway, Israel, Switzerland, and other select regions, we are unable to prepay import tariffs. In these cases, we will assist with communication with customs authorities and help simplify the process for you.

We are happy to cover up to 50% of any customs duties (up to $150). You can submit the customs duty receipt to us after payment for verification.

Shipping Time

• In-Stock Dolls All in-stock dolls are typically shipped within 2-5 business days of the purchase date.
• Custom-made Dolls Delivery time depends on the manufacturer; however, any item that does not have �In Stock� in the product name will be custom-ordered. Here we list the shipping times of different shipping carriers.

It�s an estimated delivery time. Exceptions may extend this time frame (like a Chinese holiday, snowstorm, rainstorm, or COVID-19, etc.)

Discreet Shipping

• We value your privacy. All of our sex dolls are shipped in packaging that is completely covert.
• Sex dolls are delivered in a plain, unbranded brown box. The contents of the package are unknown to the handler or courier.
• The outer box will not have any labels indicating the doll.

Tracking Package

We will send you a tracking number by email if the package is shipped. Please keep an eye on your package tracking in case it gets in trouble (eg, suspending tracking, missing item, etc.) till it is delivered.

Typically, your package will be shipped directly to your location by FedEx/UPS, so you can expect quick logistics updates on your tracking number and monitor your package delivery progress anytime.

Depending on the situation, we may send your package by air or sea and complete customs clearance. FedEx or UPS will then handle the final delivery and keep the tracking information up to date. Before the package arrives in the US, the tracking number will only show that the shipping label has been created and there will be no logistics information available. We understand that you may have some concerns regarding the status of your shipment. We kindly ask for your patience during this time and assure you that we will take full responsibility for all of our orders.

Delivery Change

• Pick Up If you plan to pick up your package at a FedEx/UPS store, please inform us of the address before the shipment is sent out. You must call the store to confirm if they allow pickups in case the package is delivered to an invalid or refused address by FedEx/UPS.
• Change Shipping Address Please confirm the address is correct before shipment. If you need to change the shipping address after the package has been sent out, please contact us first.
• Change Delivery Time/Hold On To modify the delivery time, if you are unable to receive the package at the estimated time shown by the courier, you can directly contact the courier to change it to a more suitable date. When your order is processed and shipped, you will receive detailed information from the courier.

Please ensure that our email (sales@sexdollab.com) is not folded or blocked, and keep your phone number open so that you can receive our urgent messages at any time.

Check Your Package

You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from the outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the doll is damaged while shipping.

Shipping Delay

In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:

• Weather and natural disasters: Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.
• Customs inspections (in Europe): Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.
• Local holidays: Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.
• Political situations and regulatory changes: Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.
• Unforeseen circumstances: Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.

We appreciate your understanding and patience as we navigate these challenges to deliver your love doll safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.

Package Issues

If you encounter any of the following situations upon receiving your package, please report it to us promptly.

• Incorrect Package: When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.

• Damaged Dolls: You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage it is. For slight damage, a repair kit will be offered.

• Missing Package: If the tracking number shows your package is delivered but you didn�t receive anything, call UPS/FedEx and file a claim ASAP. Just in case, we add an adult signature service for most packages (exceptions may apply.)

Click here for more information about order cancellation, refund, or return.

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